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Privacy notice

The Ministry of Justice (MoJ) is the data controller for pages starting with www.victimandwitnessinformation.org.uk  for example, https://www.victimandwitnessinformation.org.uk/your-rights.

If you follow a link to a service provided by another government department, agency or local authority, that organisation will:

  • be the data controller
  • be responsible for processing any data you share with them
  • publish and manage their own privacy notice with details of how to contact them

Example

If you make a claim for Universal Credit www.universal-credit.service.gov.uk, the Department for Work and Pensions will be the responsible controller. The service’s own privacy notice will apply.

A data controller determines how and why personal data is processed. For more information, read the Cabinet Office’s entry in the Data Protection Public Register.

What data we collect

The personal data we collect from you includes:

  • questions, queries, or feedback you leave, if you contact victimandwitnessinformation.org.uk
  • your Internet Protocol (IP) address, and details of which version of web browser you used
  • information on how you use the site, using cookies and page tagging techniques

Where you provide your consent, we use Google Analytics cookies to collect information about how you use victimandwitnessinformation.org.uk. This includes IP addresses.

Google Analytics processes information about:

  • the pages you visit on victimandwitnessinformation.org.uk
  • how long you spend on each victimandwitnessinformation.org.uk page
  • how you got to the site
  • what you click on while you’re visiting the site

We will not combine analytics information with other data sets in a way that would directly identify who you are.

Find out more about how we use Google Analytics and other cookies on GOV.UK.

Why we need your data

We collect your personal data to:

  • gather feedback to improve our services
  • respond to any feedback you send us if you’ve asked us to
  • monitor use of the site to identify security threats
  • monitor the performance of the site to identify inefficiencies and JavaScript errors

We use the information we collect through Google Analytics to see how you use victimandwitnessinformation.org.uk and to see how well the site performs on your device

We do this to help:

  • make sure victimandwitnessinformation.org.uk is meeting the needs of its users
  • make performance improvements, for example improving page load time and data usage

Our legal basis for processing your data

The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our users, in ensuring the security and integrity of victimandwitnessinformation.org.uk.

The legal basis for processing data collected with Google Analytics on victimandwitnessinformation.org.uk is your consent.

The legal basis for processing all other personal data is that it’s necessary:

  • to perform a task in the public interest
  • in the exercise of our functions

What we do with your data

The data may be shared with other government departments, agencies or public bodies. It may be shared with our technology suppliers, for example our hosting provider.

We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

The data we collect with Google Analytics cookies is transferred and stored with Google where we analyse it with Google Analytics software (Universal Analytics). We do not allow Google to use or share this data for their own purposes.

We will not:

  • sell or rent your data to third parties
  • share your data with third parties for marketing purposes

How long we keep your data

We will only retain your personal data for as long as it is needed for the purposes set out on this page or for as long as the law requires us to.

We will:

  • keep your feedback data for 2 years

Where your data is processed and stored

We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored.

All personal data is stored in the European Economic Area (EEA). Data collected by Google Analytics may be transferred outside the EEA for processing.

Where data processing happens in the US, suppliers need to meet the certification standards set out in the UK-US data bridge agreement. This facilitates flows of personal data to certified US companies that have opted in to the EU-US Data Privacy Framework.

How we protect your data and keep it secure

We will ensure that the personal data that we hold is subject to appropriate security measures which is in line with the MoJ’s security policy. Our staff receive data protection training, and we have a set of detailed data protection policies which they must follow when handling personal data.

Your rights

You have the right to request:

  • information about how your personal data is processed
  • a copy of that personal data
  • that anything inaccurate in your personal data is corrected immediately

You can also:

  • raise an objection about how your personal data is processed
  • request that your personal data is erased if there is no longer a justification for it
  • ask that the processing of your personal data is restricted in certain circumstances

If you have any of these requests, get in contact with us.

Links to other websites

victimandwitnessinformation.org.uk contains links to other websites.

This privacy notice only applies to victimandwitnessinformation.org.uk and does not cover other services that we link to. These services have their own terms and conditions and privacy policies.

Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following a link to victimandwitnessinformation.org.uk from another website

If you come to victimandwitnessinformation.org.uk from another website, we may receive personal information from the other website. You should read the privacy policy of the website you came from to find out more about this.

Contact us or make a complaint

Contact us if you:

  • have a question about anything in this privacy notice
  • think that your personal data has been misused or mishandled

You can contact us through:

Email: websitefeedback@justice.gov.uk

You can also make a complaint to the Information Commissioner, who is an independent regulator.

Information Commissioner
icocasework@ico.org.uk
Telephone: 0303 123 1113
Textphone: 01625 545860
Monday to Friday, 9am to 4:30pm
Find out about call charges

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Changes to this policy

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.

If these changes affect how your personal data is processed, victimandwitnessinformation.org.uk will take reasonable steps to let you know.

Last updated 4 December 2023